In this article we look at the importance of customer
experience in terms of satisfaction with a service or purchase and what can be
done to ensure a good customer experience. We look at how this acts to
differentiate one provider from another
A customer’s experience is very important more so today that
it has ever been. One could compare it to gold dust when it comes to running a
successful business.
Good experiences helps show a business that they are doing things right, helps
show that the business is good at what it does and will influence others to use
the same business themselves.
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